Brand Insight


Uber’s Brand Problem
17 Feb 2017

Uber’s Brand Problem

The technology industry has a culture problem, and Uber happens to be the mascot. On February 19th, 2017, Susan J. Fowler wrote about her detailed experience working at Uber. Her story outlines multiple incidents of gender bias and her struggles working as a female in a male-dominated company. In case you haven’t read the post, it’s here. Shortly after, other women’s stories surfaced about their...

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Leaders Shape Brand Culture
06 Dec 2016

Leaders Shape Brand Culture

I’m fascinated by how branding shapes company culture. Culture is a direct result of how you intentionally define the core of your business. What values drive hiring? What driving factors influence your important business decisions? Good culture results in positive brand representation to the public. Great culture equals great output. Crappy culture equals crappy output. The “general public” includes business partners, customers, team members… the...

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Defining The Customer Experience
13 Oct 2016

Defining The Customer Experience

Customer Experience (or User Experience) is often used to describe the interaction between a person and either a product/service, brand, software, or the combination of all of the above. I define the Customer Experience as being the intended design of any interaction or experience someone has with your brand. Meaning, at any point in the process of your customer interacting with your product or brand,...

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Brand Profitability Systems: Crucial Considerations
10 Aug 2016

Brand Profitability Systems: Crucial Considerations

Is your brand set up for profitability? According to a recent study, 16% of marketers feel that their organization is delivering a customer experience that’s aligned with their brand promise, while 66% say their efforts in this area are hit or miss, and 14% say they are completely missing the mark. Misalignment, or lack of efficiency, in brand systems means companies are also losing out...

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