Category: Customer Experience

Posts related to design-thinking, visual communication, messaging, or anything related to 360 view of design thinking.

Your Brand Sucks: A Case Study on Brand Confusion

One of my client relationships ended swiftly in March. Frankly, this relationship was a dysfunctional one spanning around 6 months. It was bittersweet for me when it ended. I knew that I could really help them but was never able to truly help the way I wanted to.   Truthfully, I’m grateful for the experience […]

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