Action-oriented, results-driven strategic design leader
I specialize in vision, strategy, and building design teams specifically at the intersection of customer experience, product strategy, and brand. I’m passionate about moving companies toward people-centered, omnichannel experiences. I believe a better experience for products and services, and the people their impacted by, means better overall business results.
Proven ability to establish operational and governance foundations in maturing design functions within complex organizations, lead federated and centralized multidisciplinary teams delivering experiences for hundreds of thousands of users, and drive cross-functional alignment across product, engineering, and senior leadership.
4+
YEARS OF LEADERSHIP
Building and optimizing multi-disciplinary creative and digital experience design teams, with up to 6 direct reports at one time.
750,000+
CUSTOMERS IMPACTED
Driving delivery of net new and improved business-to-business and direct-to-consumer digital service experiences.
10+
YEARS IN DESIGN
A seasoned career spanning visual design, brand strategy, design thinking and innovation, design research, and digital experience design (in that order).
My experience spans strategy, innovation, experience design, and visual design within service and product environments. These case studies span the last several years.
This is a mix of work that crosses multiple design disciplines where I’ve contributed to, led the work myself, and led a team toward design outcomes.