About Me
Innovation
Make informed decisions about exactly what opportunities to target, so you can be smart and strategic with your business growth before you approach implementation.
Design Research
Competitive Analysis
Customer Profiling
Journey Mapping
Service Blueprinting
Opportunity Assessment
& Prioritization
Ideation & Solution Facilitation
Prototyping & Testing
Omnichannel Customer Experience (CX)
Develop the foundations for human-centered products and service delivery, so that you can prioritize top initiatives that will enforce the brand promises you’ve made to your customers.
Brand Strategy & Positioning
Design Guidelines & Language Systems
Customer & User Research
Customer Insights Reporting
Voice of Customer (VoC) Program Strategies
Product Design
Service Design
Results-driven strategic design leader with operational skills, backed by certifications in both customer and user experience management. Proven track record spanning visual design, brand strategy, innovation, and comprehensive end-to-end customer experiences.
Christine Walker,
Design Leader
I’m a strategic design leader passionate about moving companies toward human-centered omnichannel experiences. My interest is the intersection between brand, design, experience, and innovation within service and/or product environments. I believe a better experience means better business.
Throughout my extensive career, I’ve had a broad background building and shaping experiences and design programs for small startups to Fortune 500 organizations. I’ve been honored with multiple forms of industry recognition for my design work, have spoken and taught at business and collegiate levels about design, and have mentored many startups regarding their customer experiences.
Super Strength: I’m really good at building and leading design related teams, programs, capabilities, and disciplines that scale. Give me an ambiguous, less mature, and/or complex space and I will give it structure through implementation. I will develop well-considered design-related operational processes and frameworks, developing and implementing approaches, processes, and procedures that created healthy conditions necessary for team members to execute and deliver quality design solutions.
Every project is unique. Industry standard methodologies are used, then adjusted to fit your needs.
Step 1: Discovery
Uncovering key considerations that clarify the state of the industry, your business, and the marketplace where a product or brand exists today. This helps understand where the business should be in the future.
Step 2: Insights & Roadmapping
Key insights will help define the best plan of action for a proper vision, implementation of that vision, and setting expectations on how that vision is brought to life in an actionable way.
Step 3: Execution
Putting planning into action will mean that implementation of the vision will reach the right people with the right solution, and maximize impact for both the business (profitability) and the customer (loyalty).
Working with me means...
Great ideas come from genuine collaboration and open curiosity. This means that all parties are equally accountable for good results.
Let's do quality work and keep each other accountable in a respectful way. This means I appreciate both positive appreciation for my work and constructive criticism equally, when balanced.
Better experiences mean better business. It’s the basic concept that has guided my career.