About Me


Make informed decisions about exactly what opportunities to target, so you can be smart and strategic with your business growth before you approach implementation.

Design Research (Qualitative & Quantitative)
Market Research
Customer Profiling
Journey Mapping
Service Blueprinting
Opportunity Assessment
 & Prioritization
Ideation & Solution Facilitation

Prototyping & Testing

Omnichannel Customer Experience (CX)

Develop the foundations for human-centered products and service delivery, so that you can prioritize top initiatives that will enforce the brand promises you’ve made to your customers.

Brand Audits
Brand Identity Development
Brand Messaging (Voice & Tone)
Brand Positioning
Brand Manuals & Design Guidelines
Design Language Systems
Design Research (Qualitative & Quantitative)
Customer Insights Reporting
Research Ops Strategy
Voice of Customer (VoC) Program Strategy (NPS, CSAT, CES, etc.)
Product Design
Service Design

I’m a strategic leader helping startups, small, and medium-sized businesses align their business growth with their brand vision.

Christine Walker, CX Strategist
Christine Walker

Customer Experience (CX) Strategist

I genuinely love collaborating to build better experiences for brands and the people that are impacted by them.

Throughout my career, I’ve had a broad background building and shaping experiences for small startups to Fortune 500 organizations. I’ve been honored with multiple forms of industry recognition for my work, and have spoken and taught at corporate and collegiate levels regarding design thinking, customer experience, and brand strategy.

I’ve created, and have led multidisciplinary teams to execute on, results-driven solutions for verticals including B2B and B2B2C for a variety of platforms and spaces.

Verse collaborates with strategic and seasoned partners to execute on curated needs for clients, including but not limited to, brand messaging and copywriting, videography and photography, engineering and development, digital marketing and content strategy, etc.

Every project is unique. Industry standard methodologies are used, then adjusted to fit your needs.

Step 1: Discovery

We’ll uncover key considerations that clarify the state of the industry, your business, and the marketplace where your product or brand exists.

Step 2: Insights & Roadmapping

Key insights will help define the best plan of action for getting to your vision and meeting expectations during our time together.

Step 3: Execution

We’ll put planning into action so you reach the right people with the right solution, and maximize the impact for both you (profitability) and your customer (loyalty).

Working with me means...

Great ideas come from genuine collaboration and open curiosity. This means that all parties are equally accountable for good results.

Let's do quality work and keep each other accountable in a respectful way. This means I have a "no-jerks" policy with clients.

Better experiences mean better business. It’s the basic concept that has guided my career.